Welcome to Yadav Tours and Travel. These Terms and Conditions explain the rules, responsibilities, and conditions applicable to customers using our Taxi Booking Portal and related travel services.
By accessing our website, submitting a booking request, or using our taxi and travel services, you acknowledge that you have read and understood these Terms and Conditions and agree to follow the applicable provisions.
These terms are intended to create a clear understanding between Yadav Tours and Travel, customers, drivers, and other users regarding taxi bookings and travel-related services.
The Yadav Tours and Travel portal is intended to help customers enquire about and arrange taxi and travel services.
Users agree to provide accurate and complete information while making a booking. This may include:
Customers should ensure that the information provided during booking is correct. Incorrect information may affect pickup, availability, pricing, or other aspects of the journey.
Submitting a booking request does not necessarily mean that the booking is automatically confirmed.
A booking may be considered confirmed only after the applicable confirmation process has been completed by Yadav Tours and Travel or its authorized service provider.
Booking availability may depend on:
Customers should wait for applicable booking confirmation before making assumptions about vehicle availability.
Taxi fares may vary according to the type of journey, vehicle, distance, duration, route, applicable taxes, tolls, parking charges, state taxes, permits, and other applicable expenses.
The final fare or estimated fare should be confirmed before the journey wherever applicable.
Additional charges may apply for services or expenses that were not included in the original booking quotation, subject to the applicable terms communicated to the customer.
Customers are encouraged to clarify the fare structure and additional charges before confirming their booking.
Customers may be required to make full or partial payment depending on the applicable booking arrangement.
Available payment methods may include online payment, UPI, bank transfer, cash, or other payment options offered by Yadav Tours and Travel.
Customers should retain payment confirmations or transaction details until the booking and journey have been completed.
If a payment is deducted but the booking is not confirmed, customers should contact Yadav Tours and Travel with the relevant transaction information.
Customers may request cancellation of their taxi booking according to the applicable cancellation terms.
Cancellation charges, if any, may depend on:
Customers should review the cancellation conditions communicated at the time of booking.
Customers may request a change to their travel date or time, subject to vehicle and driver availability.
Rescheduling is not guaranteed and may result in additional charges depending on the changes requested and the applicable booking conditions.
Customers should contact Yadav Tours and Travel as early as possible if they need to modify their booking.
Customers are responsible for providing accurate pickup and drop-off details.
Customers should be available at the agreed pickup location and time. Delays caused by inaccurate information, customer unavailability, or failure to arrive at the agreed pickup point may affect the journey and may result in waiting or other applicable charges.
For airport and railway bookings, customers should provide accurate flight or train information wherever relevant.
Customers are expected to behave respectfully toward drivers and comply with applicable laws and safety requirements.
Customers should:
Customers may be responsible for damage caused to a vehicle through intentional or negligent actions, subject to applicable law and the circumstances of the incident.
Drivers providing services through or in connection with Yadav Tours and Travel are expected to provide professional transportation services and follow applicable traffic and transportation laws.
Drivers should focus on:
Driver availability and assignment may vary depending on operational requirements and booking availability.
The vehicle displayed, discussed, or requested during an enquiry may be subject to availability.
In certain circumstances, Yadav Tours and Travel or its service provider may arrange an alternative vehicle of a similar category, subject to availability and applicable customer communication.
Customers should confirm the vehicle category and relevant specifications before completing a booking.
Outstation taxi bookings may be subject to additional conditions relating to distance, driver allowance, toll charges, parking fees, permits, interstate taxes, night charges, and other applicable expenses.
The applicable fare structure should be confirmed before starting an outstation journey.
Customers are responsible for providing accurate travel information, including the destination, number of passengers, travel dates, and expected itinerary.
Airport and railway transfers depend on accurate travel information and vehicle availability.
Customers should provide the correct flight or train details where applicable. Delays caused by changes in flight or train schedules may affect pickup arrangements.
Yadav Tours and Travel will make reasonable efforts to coordinate transportation according to the booking information provided by the customer.
Customers are responsible for their personal belongings and luggage during the journey.
Yadav Tours and Travel and drivers should not be considered responsible for items left behind in a vehicle unless responsibility is established under applicable law.
Customers should check the vehicle carefully before leaving and take all personal belongings with them.
Customers must not use the taxi for unlawful activities or transport prohibited items.
The following activities are not permitted:
The driver may refuse or discontinue a journey where continuing the journey would create a safety, legal, or security concern.
Travel can sometimes be affected by circumstances beyond reasonable control, including traffic congestion, road closures, weather conditions, vehicle breakdowns, accidents, government restrictions, natural events, strikes, or other unforeseen circumstances.
Yadav Tours and Travel will make reasonable efforts to assist customers in such situations, but specific outcomes may depend on circumstances beyond the company's control.
Where a refund is applicable, it will be processed according to the applicable booking, cancellation, payment, and refund terms.
The time required for a refund to reach the customer's account may depend on the payment method, bank, payment gateway, or other financial service provider.
Customers should retain payment and booking details when requesting refund assistance.
Yadav Tours and Travel aims to provide accurate information through its taxi booking portal. However, fares, availability, vehicle information, routes, and service details may change.
Information displayed online should not be interpreted as an unconditional guarantee of availability unless specifically confirmed.
Customer information provided during booking may be used for purposes associated with processing bookings, communicating with customers, providing services, payment processing, customer support, and other legitimate business purposes, subject to the applicable privacy policy and law.
Customers should review the applicable Privacy Policy for more information about the collection and use of personal information.
Yadav Tours and Travel may update these Terms and Conditions from time to time to reflect changes in services, business practices, technology, or applicable requirements.
The updated version may be published on the website. Customers are encouraged to review the terms periodically.
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